FIRST OF ALL...Is it pronounced "WEE-NER" or "WHY-NER"?
When can I expect to receive my jewelry?
Within the US: Domestic orders totaling less than $500 are shipped via USPS Priority Mail with Delivery Confirmation for $6. Domestic orders totaling more than $500 are shipped via USPS Priority Mail with Delivery Confirmation and insurance for $13. Allow 2-3 weeks for order fulfillment and delivery. Please note that if you are buying a piece from the 1909 collection or you have purchased an antique ring and requested sizing your order may take longer to get to you. Check your item's product page for specific shipping fulfillment timelines.
Outside the US: International orders totaling less than $500 are shipped via USPS Global Priority Mail $20 for Canada and $25 for all other countries. International orders totaling more than USD $500 are shipped via USPS International Express with insurance for $50. Please allow 3-4 weeks for order fulfillment and delivery. Please note that certain pieces may require additional lead times. Additional import, customs, and sales taxes may be added in accordance with your country's specific requirements.It's been four weeks and there's no sign of my jewelry. HELP!
Can I track my package?
Yes. An email will arrive when your order ships with your package’s tracking information. (But make sure to check your SPAM account, sometimes they end up there.) Please note that orders shipped using USPS Global Priority Mail are provided with a Customs number. This number can be used to track your package through USPS within the United States only.
I'm in a rush! Can you expedite shipping on my order?
We do not offer express or overnight shipping. Plan ahead and order early, or visit our stockists list to find a retailer near you who may carry the item you need. If you are a last-minute gift-buyer, purchase a gift certificate on our website and print the voucher.
Importation taxes are really high in my country. Can you declare the package as a "GIFT" so I can avoid paying these?
We know that importation taxes are lame. We have to pay them too. So no, we can’t lie on your customs form. However, if you’re in Scandinavia, you are in luck: you may be able to avoid delays and fees by buying directly from our Scandinavian showroom at www.a-style.se.
PACKAGINGWhat's your environmental policy?
Do you gift-wrap?
Our collection jewelry will be packaged in a wheat-colored recycled paper jewelry box, stamped with our Erica Weiner logo. Engagement, antique and “1909” rings come in a navy blue flip-top ring box with the Erica Weiner logo embossed in gold inside the lid. Both are very pretty, so we don't do additional gift-wrapping. If you’d prefer a gift receipt included with your order, please write "Gift Receipt" in the "Comments" field at checkout.
PAYMENTIs my payment secure?
I live in New York City. Can I just come pick up my order, or come to your studio to shop?
Indicate in the “message” section that you’re coming in to our store to pick up your order so we can hold your jewelry and refund your shipping fee. Let us know which store is more convenient—our shop in Nolita, in downtown Manhattan; or our outpost in Boerum Hill, Brooklyn. The jewelry usually lands at one of the two stores before it goes online, so visit the stores to get first crack at the ever-changing collection. For more information, you can email us at email@example.com. If you'd like to talk to a human, call (212) 334-6383 (Nolita) or (718) 855-2555 (Boerum Hill).
ABOUT THE ERICA WEINER JEWELRY COLLECTION ($200 AND UNDER)Is this stuff vintage or what?
My friend has a necklace that I want, but it’s not on your site anymore. Can I still buy one?
Sorry. Our jewelry designs are made in limited runs. It’s all luck when you shop for dead-stock parts: sometimes we find 20 great vintage charms and make 20 necklaces. Sometimes we find a huge stash of vintage bracelet links and we can sell that bracelet style for years. Buy early and often.
My brass necklace/ring turned my skin green! What do I do?
Brass leaves green or grey tarnish on some peoples' skin. If you know in advance that your skin reacts adversely to brass, then a plated, sterling silver, or solid gold item may be a better choice for you. Avoid wearing your brass jewelry in the shower, while sleeping or exercising, and remove rings before washing your hands. We’ve been told that a layer of clear nail polish or clear spray paint can provide a barrier between the brass and your skin, halting the tarnishing process. This works on earring posts too, to discourage mild metal allergies.
How do I clean brass?
Brass jewelry may acquire a darker, antique patina with repeated wear. While we love the way this looks, you may not. To restore a brand-new shiny luster, use a commercial brass cleaner, like “JAX”, which is available at many jewelry stores and online. Jewelry polishing cloths work well too, but don’t use them on gold- or silver- plated finishes, as it can abrade the thin layer of plating right off. Another old-fashioned trick to clean brass is to smear it with ketchup, wait a few minutes, and then rinse it off. There’s something about the acid and sugar that de-tarnishes the metal. Good luck!
What are these earring hooks/ posts made of? I have really sensitive ears.
The majority of our under $100 earrings are made with 14K gold-plated brass hooks. For people with sensitive skin, check the product description and choose a style that has sterling silver or gold-filled posts. Or see above for the clear-nail-polish trick.
The surface of my silver/gold plated jewelry is fading/chipping. Can you re-plate it for me?
While it is well nigh impossible for us to ask our platers - who are accustomed to producing very LARGE batches of gold- and silver-plated items - to re-plate a single piece, we want your jewels to remain shiny and beautiful for as long as possible. We are therefore really happy to replace your faded or chipped items with brand-spanking new ones, free of charge (up to one year from the date of purchase). In some instances - the Letterpress Necklace, for example - the replacement item might be slightly different than your original jewel, but we assure you it will be just as lovingly designed and made as the previous one.
ABOUT THE ANTIQUESWhere do you find all this stuff?
I'm getting my ring re-sized through you. How long does re-sizing take?
At this point in our experience, we can tell right away if an antique has been “faked”. There are telltale signs that we look out for, and we have lots of resources to date jewelry pretty accurately.
What if a stone becomes loose or falls out of my ring?
All of our rings are checked by an expert in antique jewelry restoration. He tightens or re-sets any loose stones before we sell a piece to you, so you shouldn’t have any problems. However, on the off chance a stone becomes loose or falls out we will, of course, replace or fix it within a month of purchase. Email us and we’ll make it right.
Why don’t you give us info on “The Four C’s” of the antique diamonds? Isn’t that really important information?
We will always give you the Carat weight, because you should know how BIG your stone is. Cut? That’s important too, because it usually can help put your stone into a historical timeline. Color? We’ll tell you if your diamond is tinted. Clarity is something we don’t get too obsessive about. We would never buy or sell you a ring with a diamond that’s horribly cloudy, chipped, or cracked. We love a clear stone, but especially with the REALLY old ones, we consider flaws to be charming. For diamonds larger than .50ct we provide a diamond certificate from European Gemological Laboratory.
Do you do engraving?
Yes! Please email us for styles and pricing.
I have a bunch of old jewelry, can you tell me how much it’s worth?
Nope. Sorry, we don’t do this for a number of reasons. Find an appraiser in your area to help you out with this.
Can you put my great-grandmother’s diamond into a different setting?
You are so lucky to have an heirloom in the family! But we don't currently do this kind of work.
I have a bunch of old jewelry, do you want to buy it?
Most likely the answer is no. However, are your antique pieces similar to what we like to sell? If you are certain that we’re going to freak out over your stash, email us. What the hell, we are always looking for new sources. Don’t come in to our store with your jewels without an appointment though, we won’t buy them on the spot.
I bought an antique piece from you a few months/years ago and no longer want it/the engagement is off. I understand your return policy won't allow me to bring it back or exchange it, but will you buy it back at a discounted rate?
ABOUT "1909"What does “1909” mean?
We chose this name for our fine jewelry line because it was an exciting era in fashion, and Erica’s paternal grandmother was born that year in a tenement apartment on the Lower East Side of Manhattan. Known for her storytelling and her jewelry, she was an extremely stylish, tough, and funny lady, and is Erica’s inspiration.
Are these antiques? Reproductions of antiques?
They are modified re-creations of some of our favorite antique pieces that have come and gone through our shop. When we find a piece of jewelry that we can’t part with, we note our favorite aspects of it to use as a starting point. We add or take away or an element of the design that we think would work better for everyday wear, or we just make a stylistic change to update the look. If you are thinking about investing in one of our 1909 pieces and want to know more about it, ask us.
What if a stone falls out of the setting? What if I ran over my ring with my truck and now it's all bent?
Things happen. Contact Lindsay and she'll help you get it repaired.
Are these "blood diamonds"?
A huge part of our company’s mission is to do the right thing for the earth and the people living on it. So we make sure to use recycled stones whenever we can. All of our turquoise and garnets are antique, mostly taken from Victorian jewelry that was sold for scrap and dismantled. We like the way old-cut diamonds look better than new ones, so we search NYC’s diamond district for gems that date from the 1920’s and before. Although there’s no way of knowing any diamond’s exact history, we feel confident working with recycled diamonds, as this prevents us from investing in the current and future labor and mining practices that give “blood diamonds” their name.
RETURNS/EXCHANGESWhat’s your return/exchange policy?
Erica Weiner Jewelry
Enclose your receipt or a record of your purchase.
Ouch. Please see above for our return policy on antiques, re-sized rings and 1909 collection.
I lost one of my earrings. Can I buy just one earring from you?
Yes, for half the price of the pair. email us so we can tell you the procedure for doing this.
REPAIRSWe offer free repairs on non-antique (EWJ collection) jewelry purchased within one year of purchase date, and on antique jewelry within 30 days of purchase date. Mail it to us in a PADDED ENVELOPE or BOX (jewelry will rip through paper envelopes! We aren't responsible for jewelry lost in the mail due to torn envelopes) at:
Erica Weiner Jewelry
Enclose your request, return address, and contact info. Please allow 3-4 weeks for repairs.
CUSTOM WORKCan you make a custom-designed piece for me?
Sorry, we don’t offer custom pieces. Maybe in the future, but now we’re just too busy keeping up with our normal collection.
You want a shorter chain? You mean a CUSTOM chain? We chose our necklace lengths because we think that they’re pretty perfect the way they are. You can buy a necklace as it is and have the chain customized locally, or shorten it yourself using DIY methods. If you want a longer chain, you can add on one (or more) of our chain extenders.